Orders with a subtotal of $200 or more (excludes furniture) receive FREE standard shipping to US destinations! For all other orders, shipping rates vary based on the order subtotal.
Fabric swatch orders are processed in approximately one week or less and generally ship via US Postal Service. In some instances, swatches may be shipped via UPS Ground. Shipping times vary based on destination.
In-stock items are produced using in-stock fabrics and are made-to-order in 3 weeks or less. When ready, your products will be shipped via UPS or the US Postal Service and shipping times may vary. An estimated arrival date will be included in your order confirmation. This date includes production time, delivery time, and non-working days, including weekends and holidays.
Custom items are non-returnable and require customer approval before production can begin. After customer approval, custom items are ready to ship in four weeks or less.
Backorder dates are estimated based on projected arrival dates of the out-of-stock fabric. At times, these dates may be adjusted due to delays with the fabric manufacturers. While these instances are unpredictable, we proactively contact customers with outstanding orders to provide the updated arrival times. Once the fabric arrives at Carousel Designs, we will begin production on your order.
Orders within the contiguous U.S., Alaska, and Hawaii are shipped via UPS Ground (delivery times below) or US Postal Service Priority Mail. Shipments to Canadian locations will be shipped via US Postal Service Priority Mail or US Postal Service Parcel Post.
What are specialty items? These items ship separately from products manufactured by Carousel Designs, these include: wall decor, lighting, and rugs. Processing and handling times vary between 2 - 4 weeks based on the product. These are typically shipped via ground service with carriers such as UPS and FedEx. Specialty items are non-returnable.
Furniture items have an additional delivery surcharge. The surcharge ranges from $50-$150 depending on the size and weight of the product. Processing and handling times vary between 4 - 6 weeks based on the product.
Gliders and Ottomans are shipped via freight and require a person to be present at time of delivery. Before shipping, the freight carrier will contact the recipient to schedule the delivery. Gliders and ottomans are non-returnable. Processing and handling times vary between 4 - 6 weeks based on the product.
Please note that specialty items can only ship to locations within the contiguous U.S. Orders destined for non-contiguous U.S. and Canadian addresses will not be processed.
If your order arrives damaged, please retain all packaging materials and contact us within one week of delivery.
We do ship to Canada. Shipments to Canada will incur an additional $15 shipping charge in addition to any applicable taxes.
Because Carousel Designs products are made in the USA, orders shipped to Canada qualify as duty free under the North American Free Trade Agreement (NAFTA). However, customers are responsible for any applicable taxes such as Canadian Goods and Service Tax (GST), Provincial Sales Tax (PST), Quebec Sales Tax (QST), and Harmonized Sales Tax (HST). These taxes will be collected by the Canadian Postal Service upon delivery. Canada Post may also charge an additional handling fee when collecting these taxes.
However, we do not ship to other international addresses at this time. If you have friends or relatives in the states, we would be happy to ship the order to them. In turn, they could ship the products to you.