Shipping
Shipping Rates
Orders with a subtotal of $300 or more receive FREE shipping! For all other orders, shipping rates vary based on the order subtotal.
Shipping Times
Fabric swatch orders are processed within 1 – 3 business days and generally ship via US Postal Service. In some instances, swatches may be shipped via UPS Ground. Shipping times vary based on destination.
In-stock items are processed between 1 – 7 business days and take an additional 1 – 5 business days in transit. An estimated arrival date will be included in your order confirmation. This date includes processing time, delivery time, and non-working days, including weekends and holidays.
Custom items are non-returnable and require customer approval before production can begin. After customer approval, custom items take 7 – 10 business days in production.
Backorder dates are estimated based on projected arrival dates of the out-of-stock fabric. At times, these dates may be adjusted due to delays with the fabric manufacturers. While these instances are unpredictable, we proactively contact customers with outstanding orders to provide the updated arrival times. Once the fabric arrives at Carousel Designs, backordered items ship from our warehouse within 1-7 business days. Backorder custom items ship in 7-10 business days.
Orders within the continental U.S. are shipped via UPS Ground (delivery times below) or US Postal Service Priority Mail. Shipments to all non-continental locations will be shipped via US Postal Service Priority Mail or US Postal Service Parcel Post.
Drop-Ship Items
What does drop-ship mean? These items ship separately from products manufactured by Carousel Designs, these include: wall décor, lighting, rugs, gliders, and other small furnishings not manufactured by Carousel Designs. Processing and handling times vary between 2 – 4 weeks based on the product. These are typically shipped via ground service with carriers such as UPS and FedEx. Drop-ship items are non-returnable.
Gliders are shipped via freight in 4-8 weeks and require a person to be present at time of delivery. Before shipping, the freight carrier will contact the recipient to schedule the delivery. Gliders are non-returnable.
Please note that drop-ship items can only ship to locations within the continental U.S. Orders destined for non-continental U.S. and Canadian addresses will not be processed.
Damaged Items
If your order arrives damaged, please retain all packaging materials and contact us within one week of delivery.
International Shipments / Restrictions
We do ship to Canada.
Because Carousel Designs products are made in the USA, orders shipped to Canada qualify as duty free under the North American Free Trade Agreement (NAFTA). However, customers are responsible for any applicable taxes such as Canadian Goods and Service Tax (GST), Provincial Sales Tax (PST), Quebec Sales Tax (QST), and Harmonized Sales Tax (HST). These taxes will be collected by the Canadian Postal Service upon delivery.
However, we do not ship to other international addresses at this time. If you have friends or relatives in the states, we would be happy to ship the order to them. In turn, they could ship the products to you.
UPS Delivery Times
