14-Day Money-Back Guarantee

Customer satisfaction is a principal concern at Carousel Designs. Most items can be returned for a refund or for an exchange, provided that a Return Request is made within 14 business days from receipt of the order.

The following items are non-returnable and cannot be exchanged:

  • Any item that has been customized and/or monogrammed
  • Any item purchased from the Clearance section
  • Any fabric sold by the yard

Terms and Conditions

  • Returned merchandise must NOT be used, soiled, washed or wrinkled and must be in new, resalable condition to qualify for a refund or credit.
  • After 14 business days, a refund will not be authorized. Instead, a store credit may be authorized.
  • All returned items will be inspected by our Quality Control Team. Returns that do not meet our policy will be sent back to the customer at the customer's expense.
  • Upon inspection by Quality Control, any item returned that requires special attention to restore to a resalable condition may be subject to a restocking fee.
  • Returns sent to us without first obtaining a Return Authorization Number (see Step 1 detailed at right) will not be processed.
  • When receiving a refund, please allow one to two billing cycles for your credit to appear on your monthly credit card statement. Refunds will be applied back to the credit card used for purchase.
  • Please note that we do not refund shipping charges.

Step 1 - Obtain Return Authorization Number (RA#)

You must obtain a Return Authorization Number (RA#) within 14 days of receipt of your order. Please email Carousel Designs at returns@babybedding.com to request a Return Authorization Number (RA#), or contact our Customer Service Department toll-free at 800-600-5190, Monday through Friday, 9am to 5pm Eastern Standard Time. Please include the following information in your email:

Your Name
Order Number
Item Returning
Reason for Return

Step 2 - Return to Carousel Designs

Once the RA# has been issued, the merchandise should be returned immediately. When shipping your return, please write the RA# on the outside of the box and return to:

Carousel Designs, Ltd
RA# ____________
4519 Bankhead Highway
Douglasville, GA 30134-2006

Use proper size packaging, wrap packages securely, and use UPS, FEDEX or insured USMAIL for your protection. If using a third-party shipping service, make sure that they use proper and adequate size packaging to avoid wrinkling or damage to the merchandise, which could result in the merchandise not qualifying for a refund or possibly incurring a restocking charge.