Customer satisfaction is a principal concern at Carousel Designs. Most items can be returned for a refund or for an exchange, provided that a Return Authorization request is made within 30 days from receipt of the order.
The following items are non-returnable and cannot be exchanged:
- Any item that has been customized and/or monogrammed
- Any item purchased from the Clearance section
- Any specialty item manufactured and shipped by another company
- Any furniture items
- Any fabric swatches
Returned merchandise must NOT be used, soiled, washed or wrinkled and must be in new, resalable condition to qualify for a refund or credit. Fabric must be in new, uncut condition and kept in a smoke-free environment.
All returned items will be inspected by our Quality Control Team.
To guarantee your return is accepted, a Return Authorization is required. The RA ensures that your refund or exchange is processed promptly.
When receiving a refund, please allow one to two billing cycles for your credit to appear on your monthly credit card statement. Refunds will be applied back to the credit card used for purchase.
Please note that we do not refund shipping charges.
Customers are responsible for return shipping cost. We do not provide a pre-paid return label
for returns or exchanges. However, if an exchange is selected, we will cover to ship the exchange back to you.
You must obtain a Return Authorization Number (RA#) within 30 days of receipt of your order. You can request an RA# using our order tracker or by contacting customer service. You will need the order number and last name of the billing contact, which is available in your order conformation email.
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