Return Policy
Customer satisfaction is a principal concern at Carousel Designs. Most items can be returned for a refund or for an exchange, provided that a Return Request is made within 14 business days from receipt of the order. After 14 business days, a refund will not be authorized. Instead, a store credit may be authorized. Returned merchandise must NOT be used, soiled, washed or wrinkled and must be in new, resalable condition to qualify for a refund or credit. All returned items will be inspected by our Quality Control Team. Returns that do not meet our policy will be sent back to the customer at the customer's expense.
The following iterms are non-returnable and cannot be exchanged:
- Any item that has been customized and/or monogrammed
- Any item purchased from the Clearance section
- Any fabric sold by the yard
Please note that there is a 10% restocking fee on returns. Additionally, we do not refund shipping charges. Upon inspection by Quality Control, any item returned that requires special attention to restore to resalable condition may be subject an additional restocking fee.
Exchanges will not be subject to a restocking fee.
Returns sent to us without first obtaining a Return Authorization Number (see Step 1 detailed below) will not be processed.
Please follow the steps outlined below to initiate a Return Request:
Step 1 - Obtain Return Authorization Number (RA#)
You must obtain a Return Authorization Number (RA#) within 14 days of receipt of your order. Please email Carousel Designs at returns@babybedding.com to request a Return Authorization Number (RA#), or contact our Customer Service Department toll-free at 800-600-5190, Monday through Friday, 9am to 5pm Eastern Standard Time. Please include the following information in your email:
Your Name
Order Number
Item Returning
Reason for Return
Step 2 - Return to Carousel Designs
Once the RA# has been issued, the merchandise should be returned immediately. When shipping your return, please write the RA# on the outside of the box and return to:
Carousel Designs, Ltd
RA# ____________
4519 Bankhead Highway
Douglasville, GA 30134-2006
Use proper size packaging, wrap packages securely, and use UPS, FEDEX or insured USMAIL for your protection. If using a third-party shipping service, make sure that they use proper and adequate size packaging to avoid wrinkling or damage to the merchandise, which could result in the merchandise not qualifying for a refund or possibly incurring an additional 25% restocking charge.
When receiving a refund, please allow one to two billing cycles for your credit to appear on your monthly credit card statement. Refunds will be applied back to the credit card used for purchase.
Refusal of Delivery
If a package is refused for delivery, the customer will be responsible for shipping and handling charges incurred by Carousel Designs.