Posts Tagged ‘how to order’

The secret to picking the perfect Crib Bedding online: Swatches!

Wednesday, August 4th, 2010

I thought about naming this post, “The secret to picking the perfect Crib Bedding online (without pulling your hair out)”, but the title was too long and I’m a stickler for one-line blog post titles.  But, that would’ve been a fairly accurate assessment about how difficult it can be to choose the perfect baby bedding for your nursery, eh?

Ordering online can be a bit daunting regardless, but factor in the emotional nature of something like baby bedding and it can become even more challenging. Without being able to see and feel the fabrics, it’s tough to get a good sense of the bedding’s feel and quality.  And we all know how important your baby’s bedding is in the overall design of your nursery.  (It’s kind of like picking out your wedding dress…am I right?)

Fortunately, the zoom and pan features on will help alleviate some of those problems by allowing you to get a close-up view of even the smallest details of our crib bedding collections.

Even with the best of technology, though, colors of fabrics may differ from how you see them on your monitor. Until modern technology invents some way for you to feel the fabric through your computer screen, fabric swatches can be an online-orderer’s best friend.

At Carousel Designs, we want our customers to be over-the moon happy and satisfied with their purchase, because we know how important your baby’s first room is.  To ensure an exact match for your nursery, and satisfaction with fabric texture and quality, we recommend ordering swatches before placing your bedding order.  They’re only 50 cents each, and the cost of your swatches will be refunded to you when you place an order.  So it’s a win-win!

And while you’re shopping our crib bedding collections, don’t forget about our Design-Your-Own-Baby-Bedding interactive tool.  You can customize any of our collections by simply clicking “customize this collection” and adding your personal touch.  I’ve said before (but I’ll say it again), it’s baby couture!

And, as always, Customer Service is just a phone call away to help address any concerns or answer any questions.  If you’ve run into a challenging design issue or just can’t decide between toile and floral, give us a holler…we’d love to hear from you and get a real kick out of making our customers happy!

Talk to you soon!

A Day in the Life of a Carousel Designs Order

Wednesday, July 9th, 2008

So, you’ve landed on the Carousel Designs baby bedding website, and have fallen in love with THE perfect crib set that will help to create the nursery you’ve always envisioned. You excitedly pick out your items, place them in your virtual shopping cart, fill out all the necessary information, and hit the “Submit Order” button. Now what? Well, let’s go through a day in the life of an order, shall we?

When you hit that submit button, a team of trained carrier pigeons flies your order to our plant in Douglasville, GA. Okay, not really. But, through the power of the internet, your order does arrive with lightning speed to the Customer Service email inbox. Once that order comes in, it is downloaded into our system and we begin the process of filling your order. After some initial administrative steps, your order is printed out and taken onto the plant floor.

working hard on the production floorA little known fact is that, unlike many stores, we don’t really keep a lot of backstock. This means that because most products are not made until an order is placed, your order really is being made just for you and your baby!

Once your order hits the floor, our amazing team of seamstresses begins the process of cutting, piecing, sewing, inspecting, and packaging the items. The utmost care is given in making a high-quality product, and we take pride in being able to get your orders produced and shipped in typically 2-3 business days.

This post would be remiss in not mentioning the hard work of our Customer Service department, who oversees orders from start to finish. Not only do they keep a close watch on your order, they are also available during regular office hours to answer any questions or to make changes to your order. Yes, a real, live (and helpful) person will answer the phone! In today’s society, that can be a rare commodity indeed.

Once your items have been produced, one final check is made by Customer Service to ensure that the order is ready to be sent. The last steps are taken to ready the shipment for UPS pick-up and then your order is off! And you get to check one more thing off your list of things to do before the baby comes. Congratulations!