So, you’ve landed on the Carousel Designs baby bedding website, and have fallen in love with THE perfect crib set that will help to create the nursery you’ve always envisioned. You excitedly pick out your items, place them in your virtual shopping cart, fill out all the necessary information, and hit the “Submit Order” button. Now what? Well, let’s go through a day in the life of an order, shall we?
When you hit that submit button, a team of trained carrier pigeons flies your order to our plant in Douglasville, GA. Okay, not really. But, through the power of the internet, your order does arrive with lightning speed to the Customer Service email inbox. Once that order comes in, it is downloaded into our system and we begin the process of filling your order. After some initial administrative steps, your order is printed out and taken onto the plant floor.
A little known fact is that, unlike many stores, we don’t really keep a lot of backstock. This means that because most products are not made until an order is placed, your order really is being made just for you and your baby!
Once your order hits the floor, our amazing team of seamstresses begins the process of cutting, piecing, sewing, inspecting, and packaging the items. The utmost care is given in making a high-quality product, and we take pride in being able to get your orders produced and shipped in typically 2-3 business days.
This post would be remiss in not mentioning the hard work of our Customer Service department, who oversees orders from start to finish. Not only do they keep a close watch on your order, they are also available during regular office hours to answer any questions or to make changes to your order. Yes, a real, live (and helpful) person will answer the phone! In today’s society, that can be a rare commodity indeed.
Once your items have been produced, one final check is made by Customer Service to ensure that the order is ready to be sent. The last steps are taken to ready the shipment for UPS pick-up and then your order is off! And you get to check one more thing off your list of things to do before the baby comes. Congratulations!