We are proud of our talented team here at Carousel Designs, who bring years of experience, and a commitment to create the very best baby bedding in the industry. Our workers hail from all over the world but have made their homes in and around Douglasville, Georgia, where we have been located for nearly a quarter of a century.
Some of our employees have been with us right from the very start and we keep adding to the team with talented new hires as the business grows; experienced or new – the one thing all Carousel Designs employees have in common is passion … passion for quality, for beautiful designs and for creating the very best baby bedding for your little one!
Now, in the spirit of getting to know the people of Carousel Designs, we’d like to introduce you to our recently-promoted customer service manager, Britney!
Where are you from originally?
I’m a Douglasville, Georgia, native.
How did you get your start in the baby bedding industry?
I’ve always worked in customer service and I found out about the job opportunity at Carousel Designs through a family member. I interviewed and instantly felt a connection to the company and to the leadership team here … it was just a hunch at the time, but I felt like I would fit in well.
How long have you been with Carousel Designs?
I’m about to celebrate my one year anniversary with the company!
What’s your job title?
Customer service manager.
What does that mean, exactly?
As you would expect, my team and I handle the majority of our customer inquiries and interactions – over the phone, through our web site and through email. Our customer service team members frequently serve as a sounding board for our customers, offering advice, giving helpful information and ideas throughout the bedding creation process. This is such an exciting time in the lives of our customers (most are pregnant moms, of course!) but it can also be overwhelming. Our mission is to make the entire process – from selection/customization of the bedding until our customers receive their order – as easy and enjoyable an experience as possible.
What’s the best part of your job?
Hands down, the best part of my job is the people I get to work with. I have a lot of respect for the individuals who work here at Carousel and I also love the team environment. Our company’s owners are very hands-on and I feel like everyone is here to help each other.
I also love the ideals and causes that Carousel Designs supports, like keeping our products made in America and supporting military families. Just like Jonathan and Allan, our CEO and president, my dad is a West Point graduate … which makes me an Army brat! It makes me feel good to know that our support of organizations like Operation Shower has had a positive impact on the military families who make so many sacrifices for our freedom.
*Editor’s Note: To learn more about the Carousel Designs story and our commitment to support military families, read our recent blog post.
What’s the toughest part of your job?
As anyone who’s worked in customer service can tell you, the hardest part of the job is trying to make everyone happy. I personally think we do a pretty good job of delighting our customers here at Carousel, but it can be tough!!
Do you have a favorite Carousel Designs collection?
Tell us something interesting about yourself.
I’m a newlywed! My husband and I just got married on May 14, 2011.
Complete this sentence: If I weren’t working here, I would be …
A psychologist. Psychology was my major at the University of West Georgia.
What’s the craziest customer service call you’ve ever taken?
When a customer needed to exchange all of her baby bedding since she had been expecting a boy (based on her ultrasounds) and she ended up giving birth to a girl! This happens WAY more often than you would expect!